|ITSM vs ITIL®|
While an organization can derive enormous benefits from ITIL, it is in the application of ITIL, not ITIL itself.
An ITIL framework is a set of best practices for managing an IT infrastructure while IT Service Management combines the use of that framework with people, process, technology and information perspectives in order to deliver cost-effective and quality IT services that satisfy business needs.
ITIL as a framework is the "what" in managing IT and IT Service Management is the "how" to leverage ITIL to achieve IT and business alignment.
The benefits of alignment with ITIL Best Practices:
- Cost Reduction
- Regulatory Compliance
- Reducing IT Complexity
- Process Improvement
- Business Process Alignment
- Operational Efficiency
- Integration & Standards